Patient Portal

Project

  • Helping medical professionals to improve patient experience and streamline practice efficiency with easy, secure online patient forms.

Problem

Practices face a time-consuming data entry process and often struggle to accurately collect patient information over the phone, leading to issues with Medicare claims. Patients, on the other hand, experience long wait times to complete forms upon arrival and may not have sufficient information to fill them out fully at the practice.

My role

  • Senior product designer

Technology

Research

Conducted interviews with practice managers and medical practitioners, gathering and analyzing existing forms and workflows used at the practices. Identified pain points and opportunities to improve patient experience. Collaborated closely with the product manager to shape the roadmap and prioritize goals. Collected feedback from SMEs, refining ideas continuously, and presented prototypes to customers to gather early insights and iterate effectively.

Design

Led the design process, translating insights into high-fidelity prototypes that enabled practices to streamline patient registration and reducing the patinet onboarding time. Additionally, I developed a service design map to guide internal teams through the onboarding process for implementing the patient portal, ensuring a smooth integration for new practices. The first release of the product has been used by the early adaptors with high patient volume (40 new patients per day) and has been helping the practices to save at least 15 minutes of their time to enrol a new patient.